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Buyer's Guide
  
My Order
 
Additional Support
 
 
 
My Account
 
How do I create an account?
 
1) Click the "Create an account" link at the top of our site.
2) Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
 
Please note: You may also shop with us WITHOUT creating an account if you prefer to. Simply choose "Checkout as a guest" after you click the "Proceed to checkout" button. In this way, our website do not even retain your mailing address after you complete a transaction.
 
I forgot my password.
 
Click the "Sign in" link at the top of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your password.
 
 
 
Buyer's Guide
 
How do I find my product?
 
To find the product(s) you're looking for, you may (1) use the navigation menus on the left side of our website. Simply click on a category or a brand you might be interested in. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance by clicking the "Contact us" link at the upper part of our site, just below the website logo.
 
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".
 
How do I use a coupon?
 
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. On the upper right column you will see the Coupon Code box where you may enter your coupon code.
 
 
 
My Order
 
How much is my shipping?
 
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
 
When will my order ship?
 
We promise that any of your order will be processed fast and nicely. Generally, your order will be processed and shipped to you within 2 business days. We've built a good reputation for fast shipping of online and local orders. These include but are not limit to orders from our own website, our Amazon store, and our eBay stores.
 
Also, after placing your order, you may click the "Order Status" link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
 
How do I  check my Order Status?
 
Please click the the "Order Status" link at the top of our site to check your orders status.
 
How do I track my order?
 
You will receive an e-mail with a tracking number for your order when it is shipped out to you. Simply click the tracking number link to track your order.
 
My order never arrived or there is something wrong with the arrived items.
 
Please click the "My Account / Completed Orders" link at the top of our site to check your completed orders. Be sure that all of the items in your order have shipped already. It may take 3~7 days for your order to arrive in the United States, and it will take longer for international shipment. However, if you find that your order do not arrive within a reasonable period, or if you feel that there is anything wrong with the arrived items, please contact customer service by clicking the "Contact us" link at the upper part of our site, just below the website logo. We will reply to your inquiry within 2 business days.
 
How do I return item(s)?
 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
For more information about our Returns Policy, please click the "Shipping & Returns" link at the upper part of our site, just below the website logo.
 
 
 
Additional Support
 
How do I contact you?
For any question please contact customer service by clicking the "Contact us" link at the upper part of our site, just below the website logo. We will reply to your inquiry within 2 business days.